We Requested Our Brokers What They Considered Our Service
On the finish of 2022 our nationwide brokers took half in a survey to assist us as a franchisor and community perceive what our clients view as vital in relation to property signage.
The solutions have been a real testomony to our skilled community of franchisees, our glorious coaching programme and our proactive assist construction.
The 2 stand-out questions have been…
- Would they advocate us?
- And what rating would they offer our service out of 5?
The solutions have been nice.
98% of our brokers would advocate us. Unbelievable validation that our community of Property Signage Specialists proceed to excel of their subject.
When it got here to service, once more there was no disappointment. As a community we scored 4.7 out of a high rating of 5. Our values as a enterprise deal with high quality and professionalism. We would not at all times be the most affordable, however we’re dependable, thorough, exact, and the satan is most definitely within the element.
We additionally requested different questions such because the significance of board inventory administration and pace of job completion. All which have been rated extremely. However what shocked us most was that skilled service was rated as extra vital than value! In immediately’s economic system, the place many are maybe keen to chop corners, the property sector definitely isn’t. High quality over value stays key.
The survey was the primary that now we have performed to particularly deal with what our brokers see as being most related to assist them in their very own enterprise exercise of promoting and letting properties. As such an important a part of their advertising course of, the standard property board may appear a easy idea, however many can be shocked simply how a lot goes into making certain the product and set up mirror upon the agent and the property itself.
This can be the primary survey we’ve performed of this sort, however steady enchancment has at all times performed a big half in our ethos.
Final 12 months actually, we as soon as once more handed our ISO 9001:2015 certification with flying colors, attaining the best cross mark doable. Annual ISO 9001:2015 audits imply that our practices as a enterprise are scrutinised by an impartial panel of specialists. There’s no bias and all findings are based mostly on details. The analysis covers quite a lot of key enterprise areas, evaluating each how head workplace conducts coaching, operations, and inside communications; in addition to how the person franchisees carry out in relation to their very own customer support and communications.
If you want to be taught extra about find out how to develop into a top quality service supplier as a Countrywide Indicators franchisee, get in contact
